Interest in Daily Log Management (DLM) services provided by AuditLink, the audit and compliance division of CU*Answers, remains strong. Over the past year, AuditLink has added 15 clients bringing its total to 101. “It’s exciting to see credit unions take advantage of services like DLM,” said Marvin Johnson, AuditLink manager. “These are solutions created to…
The CU*Answers Conversions team converted over 4,200 members for TLCU Financial to the data processor’s CU*BASE® platform in February. TLCU Financial, located in Mishawaka, IN, converted from the ERS platform. The $42M credit union represents the 11th Indiana credit union to join the CU*Answers family.
CU*Answers announced its Developer’s Help Desk (DHD) volumes remains high as per the number of custom requests being submitted and projects being completed. For the second fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 2,500 programming hours. Additionally, 134 custom project requests were submitted for the period, and increased the…
CU*Answers has launched a development project to expand its already robust set of offerings that allow credit unions to offer skip-pay options to their members. Credit unions can currently grant automatic skip-pay privileges on its online credit card platform by simply selecting a batch of prequalified members and using a tool that adjusts the payment…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the second Teller/Member Services Day. The 4-hour training course covers topics including teller processing, member services, and teller balancing research. Twenty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team Lead stated,…
FOCUS Credit Union, in Wauwatosa, WI recently updated their website. The new site has a clean responsive design, improved functionality and enhanced rich content. Additionally, the site includes new featured products, direct login widget dropdown, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Learning Café session for Tuesday, April 28th from 10 – 11 AM ET. The Client Services and Education Team will discuss the CU*BASE® on-demand, one-time posting feature of posting paychecks a day early to members’ accounts. Once activated, employees can post members’ pending…
The CARES Act, introduced by Congress in March in response to the financial hardships incurred as a result of the current pandemic, was created in part to provide funds to small businesses. The Paycheck Protection Program (PPP) is one that credit unions can participate in as of way of helping business members. The PPP loans…
On April 6, 2020, CU*Answers presented a complimentary web-based educational course for credit unions to assist them in planning for and responding to a cybersecurity incident response. This webinar is one of many offered to all credit unions throughout the year as part of CU*Answers University. “Conducting an effective response to any incident requires a…
The Lender*VP Collections team at CU*Answers has added a returning client to their list bringing the current total to twenty-three. The $12 million credit union based in Michigan has over 1,700 members. “We are excited to see that credit unions know the importance of managing their collections portfolio,” said Jerry Collins, the collections team manager.…