The West-Michigan based cooperative CUSO, CU*Answers, recently announced that as of August 17, 2020, the Client Services and Education team has promoted Morgan VanEnk from a Client Services Representative I to a Client Services Representative II. Kasey Hawkins, assistant manager, said: “Morgan has done a phenomenal job since joining the Client Services and Education team…
Chippewa County Credit Union launched a new website this week, announced CU*Answers Web Services. Designed with members in mind, the home page features rotating special offer banners, featured rates, quick links to important information, member news, and quick links to ATMs and shared branches via the Co-Op network. The site is designed to look good…
CU*Answers Network Services (CNS) is pleased to announce that significant upgrades are underway on its MACO infrastructure. Multiple Authentication Convenience Options (MACO) provides members with the ability to access the credit union’s mobile app using username/password, facial recognition, PIN, fingerprint, and voice. The new infrastructure will provide an immediate boost in processing capacity and set…
The CU*Answers SettleMINT EFT Team converted 563 credit card loans for Evergreen CU to CU*BASE’s online credit card platform. Evergreen Credit Union, located in Neenah, WI, brought their credit card portfolio in-house. “Credit unions moving to the online credit card platform typically see a 35%-45% overall savings and it allows the credit unions to quickly…
Asterisk Intelligence, a data analytics team providing business intelligence consulting, fulfillment, and educational services to credit unions, recently released a new operational dashboard proving insights into online and mobile banking channels within CU*BASE®, CU*Answers’ core data processing application. The online and mobile banking dashboard provides enhanced insights into digital channel utilization by credit union members.…
The team at CU*Answers has offered semi-virtual collections roundtable offerings for a few years now. “Over the years, our Collections Roundtable events have become very popular,” said Jerry Collins, manager of the collections team at CU*Answers. “Many of the clients were not able to visit us geographically, so we decided to offer a virtual option…
Summit Hampton Roads Federal Credit Union (Norfolk, VA) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client of CU*SOUTH, the credit unions will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform. The credit union…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, was the Eagle Hole Sponsor for the 2020 Greater Fox Cities Chapter of Credit Unions charity golf outing on Monday, August 10, 2020. The outing took place at Royal St. Patrick’s Golf Links in Wrightstown, WI. CU*Answers believes in supporting the chapters that…
CU*Answers, the 100% credit union-owned data processing CUSO, is helping credit unions look for new ways to expand their lending portfolio. Retailer Loan departments now have a way to change their games for the future. 1-Click Loans bring a new approach to how credit unions can promote loans to members, by pre-approving members without an…
CU*Answers, the 100% credit union-owned data processing CUSO, will be moving Michigan Coastal Credit Union to its online credit card platform in CU*BASE. The new CEO of Michigan Coastal, Rob Viland, is thrilled to not only save the credit union thousands of dollars per year, but more importantly, to offer his members a state-of-the-art credit…