CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead, stated “I am happy to announce that the 3rd…
CU*Answers Client Service and Education Team delivers an Education Report to their clients on a monthly basis. This newsletter outlines training events which will be held in the coming month. Lani Lowing, Education Team Lead states, “since the release of the Education Report in December 2012 we have 411 clients that enjoy this Newsletter each…
The CU*Answers Conversions team converted 10,558 members for Mercer County Community Federal Credit Union to the data processor’s CU*BASE® platform in August. Mercer County Community FCU, located in Hermitage, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers…
Affinity Credit Union will begin testing an integration to CU*BASE from a coin machine. This integration allows members to deposit coins into the machine, have them counted, and then have that amount deposited directly into their account. This saves teller time, as the member does not need to take a receipt to the teller line…
The It’s Me 247 family of web properties and ancillary applications serve 70 to 80 million web requests daily during the work week, announced cooperative CUSO CU*Answers This translates to between 800 and 1000 requests per second, on average. During peaks hours the It’s Me 247 web servers are responding to 1500+ requests per second.…
West Michigan data processor CU*Answers recently announced that over forty credit unions are currently live on the new Mobile First online banking platform. CU*Answers has been updating and rolling out a new, modern, mobile-first online banking platform over the last few months, putting it near the top of financial institutions’ online offerings. Early adopters and…
Within CU*Answers’ most recent release there were some great enhancements to the credit card cash back rewards program. Credit unions can now choose between three different pay out frequencies, as well as allow members to choose where they would like their payout to go: either a checking or savings, or directly back on the credit…
CU*Answers’ recent 21.05 release of their CU*BASE core software came with an update from the SettleMINT EFT team, changing the ATM/debit card ordering process to make it much easier to order cards for joint owners. Previously, clients would have to manually update all the necessary information to order a card for a joint owner. Now,…
Indianapolis-based Electronic Recordkeeping Systems (ERS) has announced that, after serving the industry for 41 years, it was entering into a collaborative partnership with fellow Midwest-based core provider CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan. The two companies will be joining forces to help current ERS credit union clients convert to the CU*Answers CU*BASE®…
Recently, the Earnings Edge team sat down with the management team at Element Federal Credit Union (Charleston, WV) for a strategic planning session. The goal of the meeting was to introduce Element FCU to recently released CU*BASE software and to provide feedback on the strategic goals the credit union is establishing for the remainder of…