CU*Answers Client Services and Education team adds more talent with Hergi Konomi

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to the team. Hergi Konomi enters the company with a background both in human resources and administration, making her a welcome addition to the work family. In addition to applying her previous experience to […]

CUSO Magazine publishes its Winter 2021 print edition

CUSO Magazine announced that it has published its Winter 2021 edition, its fourth print edition. The magazine features twenty-two articles on topics affecting the credit union industry and the strategy decisions facing credit union staff daily. “Although CUSO Magazine is primarily a digital publication, our print editions help showcase to readers the breadth of the […]

CU*Answers to participate in a Vizo Financial podcast

CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it would be participating in an upcoming podcast with CUaxis, the subsidiary business unit of Vizo Financial that is a Certified Distributor of the CU*BASE core data processing suite created by CU*Answers. The podcast will feature a “Q&A” session with Rodney May, the Chief […]

CU*Answers marketing team announces 2021 4th quarter contest winner

The fourth and final CU*Answers quarterly contest for 2021 has come to a close. The bill pay contest ran from October to November with a winner drawn in December. Seventy-one participating credit unions had members entered to win. The winner was drawn at random and Rick from Advantage Credit Union in Newton, IA is the […]

CU*Answers excited about Servicer Edition for CUSOs

CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published in its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide […]

OpsEngine puts contingency plan to the test after two power failures in one month

As CUSO and core data processor for a growing network of credit unions, keeping operations available and on-time is crucial, no matter the circumstances. Earlier this fall, CU*Answers launched a five-week construction project to upgrade and expand the 24/7 OpsEngine Command Center that performs daily processing and oversees activities at the production data center. For […]

Incident response exercising – “stretch before you run”

On December 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Battle Creek, MI as part of the training and testing phase for strengthening their incident response program. Participants began with an overview of the stages involved in a typical response, from detection to recovery. From there the exercise shifted to a […]

CU*Answers brings on first FIS Payments One credit card portfolio with Traverse Catholic FCU

CU*Answers recently announced that it launched a new online credit card processing interface for FIS Payments One. This new interface offers yet another platform that will allow credit unions the ability to have their credit cards inhouse. An inhouse program can provide benefits to members like allowing them real time access to their available funds […]

CU*Answers and IBM kick off three-day executive briefing

CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it has started a multi-day consultative workshop with Executives from the IBM Lab in Rochester, Minnesota. Over a three-day period, various team members from CU*Answers will be joined by experts from IBM as part of the CUSO’s strategic planning process. With the IBM Executive […]