Employees of CU*Answers’ credit union clients find answers to their questions quickly via the CUSO’s online “AnswerBook” knowledge base tool. During January the top 10 most common searches saw 439 different separate views. According to Laura Welch-Vilker, CU*Answers Vice President, Client Services & Education, “we provide answers to common questions via the AnswerBook so our…
CU*Answers, the West Michigan-based CUSO, published the latest edition of their client communication, “Remember This?” The education targets all clients of the 100% credit union-owned CUSO and challenges them to remember the existing tools and features included within their core data processing platform, CU*BASE®. The latest edition reminds credit unions of the ability to customize…
CU*Answers, the West Michigan-based cooperative CUSO, recently announced that it will begin running weekly OFAC scans for all credit unions on its online data processing solution. Previously, credit unions would have to use a batch scan feature within the CU*BASE® platform to ensure they met with Patriot Act compliance. Beginning January 31st, CU*Answers will eliminate…
CU*Answers, the cooperative core processing CUSO, reported a record number of entries were submitted to their 6th Annual Video Contest. The entries from client credit unions staff totaled 22 for the Best Video Script idea and 18 for the Best 30-second Spot idea. A committee will review the entries, select winners, and engage Grand Rapids…
West Michigan based data processing CUSO, CU*Answers announced it will be deploying the latest software upgrade to its flagship data processing software in the near future. The CU*BASE® 12.4 Software Upgrade will be sent to all service bureau clients on February 10th and to in-house clients on February 18th. CU*Answers stated the 12.4 Software Upgrade…
The West-Michigan based cooperative CUSO, CU*Answers, announced they have migrated all of their EasyPay®, powered by Fiserv, bill pay clients to a newer Cooperative Model. Fifty-three credit unions migrated from individual sites to the Cooperative Model and was the largest movement of member bill pay accounts of this kind for CU*Answers. “This move allows CU*Answers…
CU*Answers Web Services recently launched a new website for the Xtend Board of Directors. This new website is based on our WordPress with SiteControl platform and designed to be a center point for board collaboration and information distribution. Using the simplicity of WordPress, the Xtend team can easily publish pertinent information for the next board…
The West-Michigan based cooperative CUSO, CU*Answers partners with eleven different EFT vendors that provide electronic services for ATM, Debit, and Credit Card offerings. Twice per year CU*Answers receives bulk mandates from their supported vendors. “Upon receiving theses mandates, we begin the process to dissect each item and the impact it may have on our credit…
Credit Union Data Processor CU*Answers recently redesigned their online banking site It’s Me 247 to make it more user friendly for members. The remodeled site offers members a new easier-to-use online loan application as well as a more streamlined membership application. The newly revamped site is also more space efficient to make room for hundreds…
On Monday, January 28th, a new look and feel was deployed to It’s Me 247 online and mobile banking. This release is the result of more than a year of development from the CU*Answers Online Banking Team, and was designed to be more user friendly and space efficient to streamline the use of the application’s…