CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality in every interaction with both Credit Union employees and members. Amy Gavin, CU*Answers Client Interaction Quality Assurance Coordinator, along with department managers monitor over 200 calls per month. They score each interaction based on professionalism and the client service excellence used
At his annual Leadership Conference at the Marriott Hotel in downtown Grand Rapids, CU*Answers CEO Randy Karnes invited winners of a Converse gift card drawing to participate in the Custom Converse Contest. In the spirit of what makes CU*Answers tick, creativity and innovation, Karnes announced that he is going to award a $1,000 prize to
Vickie Schmitzer, CEO of Frankenmuth Credit Union, was recognized by CU*Answers as the 10th recipient of the Robert H. Mackay award at the 2014 CU*BASE Leadership Conference held on June 18th in Grand Rapids. CU*Answers CEO Randy Karnes praised Schmitzer’s leadership and energy to champion new ideas, and her willingness to try just about anything.
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. FraudNet™ is a fraud prevention software
CU*Answers, the West Michigan-based core data processing cooperative, announced that it has recently completed converting Washtenaw Federal Credit Union (Ypsilanti, MI) to its CU*BASE processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include the It’s Me 247 Online
CU*Answers, the 100% credit union-owned, data processing CUSO recently released its June Tricks of the Trade publication. The publication focuses on the CU*Answers CU*BASE® 14.0 Release that came out in June. The June Tricks of the Trade document focuses on five things: a change in the screens for ordering credit cards, the new and updated
CU*Answers, the 100% credit union-owned, cooperative CUSO recently attended the 29th Annual Vern Hajeck Memorial Golf Outing by the Fox Valley Chapter of Credit Unions. The event was held at Blackstone Golf Club in Marengo, Illinois. “Generous sponsors, golfers and volunteers attend for a beautiful day of golf, but more importantly, every dollar raised has
CU*Answers, the 100% credit union-owned CUSO, headquartered in Grand Rapids, Michigan recently announced the formation of the Communi7y Crew, a peer group created as a result of the CU*Answers Innovators Group. The group’s mission statement identifies the Communi7y Crew as a group formed by the cuasterisk.com network to promote the spirit of the 7 Cooperative
CU*Answers, West Michigan-based core processing CUSO, announced the addition of Danielle O’Connor to the Delivery Services Team as a Merger Specialist. Her main focus will be assisting current clients with their mergers. Danielle brings six years’ experience with Xtend’s SRS Bookkeeping services.
The 100% owned CUSO hosted their 23rd Annual Golf Outing at Saskatoon Golf Course in Alto, MI on June 19, 2014. This event concluded the CUSO’s week long events during the Leadership Conference Week. The Leadership Conference ran from June 17-19, 2014. The week’s events were held at the JW Marriott, in downtown Grand Rapids,