Last fall, CU*Answers released some sweeping changes to the accounts payable system of it CU*BASE® core processing platform, making it easier to pay vendors and process invoice payments. In addition to the improved workflow, approval controls can be activated so that invoices are authorized by specific employees before being selected for payment. This separation of…
West Michigan-based cooperative CUSO CU*Answers recently announced that it has helped Services Center Federal Credit Union launch a new website. The new design is responsive and has many great features such as featured rates, services carousel, a direct login widget to online banking, and alerts. This new website greatly improves member experience by providing a…
CU*Answers is inviting CFO and accounting managers to attend a full-day CFO Strategies Roundtable event, covering topics that are important to today’s credit union financial leaders. The event will be held on Wednesday, March 21, 2018, at the CUSO’s offices in Grand Rapids, Michigan. Among other things, participants will discuss the new requirements around the…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently began a project to help Appleton, Wisconsin-based Prospera Credit Union deploy new production and high availability backup servers that power its in-house CU*BASE® core data processing system. During the project, CU*Answers and Prospera technical teams will perform a migration of the core system to a…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, announced to its internal teams and business partners that the 2018 annual sales meetings would be held over a two-and-a-half-day period from July 31st through August 2nd. The meeting will once again be held at the Watermark Country Club in Grand Rapids, Michigan. “With nearly fifty…
First General Credit Union recently launched a new website. The new design is responsive and has many great features such as a quick loan link, featured rates, and integrated site search. This new website greatly improves member experience by providing a modern design that will work on any device – large or small. By utilizing…
Wolverine State Credit Union recently launched a new website. Designed by the CU*Answers Web Services team, the new design is responsive and has many great features such as featured rates, shared branching/ATM search, a direct login widget for online banking, and integrated site search. The new website greatly improves member experience by providing a modern…
The CU*Answers Item Processing team works closely with eDOC to facilitate the implementations of all CheckLogic software, provide software training, monitoring file uploads and ongoing Level I support. eDOC Innovations now offers several clearing house options for check images captured using eDOC’s CheckLogic software. Users of CheckLogic branch, ATM, merchant, or mobile RDC can now…
December saw the addition of another new client for the Lender*VP Collections team at CU*Answers. The Michigan-based credit union has been looking for options to improve collection efforts while maintaining quality and control. “Control is one of the many benefits clients get when using Lender*VP for collections,” said Jerry Collins, collections manager. “We follow the…
In 2017, the Lender*VP Collections team set a goal of reaching 127,000 accounts managed. The team far exceeded the goal by reaching over 175,00 contacts made with members. “We have gotten more efficient and better trained at what we do and the results prove it,” stated Jerry Collins, collections manager. “We will continue to provide…