West Michigan cooperative CUSO, CU*Answers, is once again bucking the trend of laying off staff and is instead adding another full time position to the Collections area. CU*Answers has more than doubled their workforce in the last two years despite economic down turn in the country and especially in Michigan where CU*Answers is headquartered. Collections…
In January 2013, CU*Answers launched a new offering for clients using the CU*BASE® core system called “Just Turn it On” (JTO). JTO is a micro project management service where by the experts at CU*Answers actually complete a project of implementing a new service or product offering for clients when they simply do not have the…
CU*Answers released a new feature in October 2012 to CU*BASE, its flagship core data processing system, designed to uncover suspicious or anomalous cross channel activity. This feature was originally designed to meet the requirements of the FFIEC guidance letter published in July of 2011 which relates to the monitoring of high risk transactions through internet…
West Michigan-based core processing cooperative CUSO, CU*Answers, reported that one of their newer clients, First Financial Credit Union, doubled the accounts assigned to them in just over a month. “The client was so impressed with our work and our model that they increased their investment with us by two fold,” exclaimed Jerry Collins the Team…
CU*Answers, the core processing cooperative CUSO, once again increased their Collections portfolio adding another client. First United Credit Union in Grandville, Michigan converted from another agency to CU*Answers after hearing about their processes through networking with the Credit Union data processor. CU*Answers offers ancillary services like bookkeeping and web services in addition to Collections and…
Core processing CUSO, CU*Answers admits that increasing collections work is normally not a good thing but when you are assisting your client’s needs it is productive news. CU*Answers handles Collections for their clients and reports that the volume of clients is increasing. At the same time last year CU*Answers was doing about 6,800 accounts a…
Why would a data processor care about Collections training? CU*Answers, the West Michigan-based cooperative CUSO, has found that training benefits both their clients and the CU*Answers staff. The clients network and learn from each other through mediums such as roundtables, onsite training, and web training, and in turn the CU*Answers staff and programmers learn how…
Core processing CUSO, CU*Answers announce that the ever-popular Collections Roundtable resumed in September after a short hiatus for the summer. CU*Answers offers this forum to their client Credit Unions to review changes and options for handling all facets of Collections. The program has become so popular CU*Answers had to create two sessions to handle the…
Finding people is part of the Collections process for any Credit Union. Knowing that, the 100% credit union-owned cooperative CUSO CU*Answers, has taken on a skip tracing firm to help their clients, no matter how small, find those that may wish not to be found or just for database updating. “CU*Answers is all about networking…
CU*Answers, a 100% credit union-owned cooperative CUSO held its Ohio Regional Training Event on May 8, 2013 to a record crowd. With over 25 attendees from more than a dozen credit unions in the Ohio region, the event set the record for the number of attendees at a regional training event. The day long training…