CU*NorthWest, the Liberty Lake, Washington-based cooperative CUSO announced that it has added a new credit union owner. The latest investor is Family First Federal Credit Union, a 2,200 member CU located in Great Falls, Montana. Curtis Heyamoto, Business Development said, “Family First FCU marks the 20th owner at CU*NorthWest. Every credit union processing with CU*NorthWest…
In an major effort to push credit unions, vendors, and third parties to develop some classic models for analyzing and designing a new future for compliance execution, CU*Answers, the 100% credit union-owned cooperative is sponsoring two contests that offer to pay a total of $10,000 to make it happen. “The time to complain about the…
West Michigan-based core processor, CU*Answers, announced a 23% growth in the number of mortgage application and processing sites through Accenture/Mortgage Cadence’ Loan Fulfilment Center. Since 2006, CU*Answers has been a value added reseller of the first cloud-based, inclusive mortgage lending solution to the credit union industry offered by Accenture/Mortgage Cadence, formerly Prime Alliance Solutions, Inc.…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, recently completed a test of its ability to add immediate computing power to support users of the CUSO’s online CU*BASE® core data processing environment. During the test, additional CPU and memory resources were non-disruptively activated from a stand-by to live state and the process was documented as…
In 2011, AuditLink, the audit and compliance division of CU*Answers, launched an auditing service for clients using the CU*BASE® core system. Since every financial institution is required to conduct an annual Bank Secrecy Act (BSA) and an Automated Clearing House (ACH) audit, CU*Answers tapped the knowledge of Jim Vilker, a NAFCU Certified Compliance Specialist (NCCO)…
Chatter Yak!, the Oshkosh, Wisconsin based CUSO specializing in marketing, social media, website development and branding shares remarkable results its clients are experiencing using Yak! Tracker, their premium contest application, which allows credit unions to run contests on social media platforms. Just this week, Cy-Fair Federal Credit Union in Houston, TX used Yak! Tracker to…
Continuing to build upon the concept of enterprise risk management (ERM), CU*Answers is introducing more ratios to the 5300 Call Report Ratios Dashboard, as well as a categorization of each. The new ratio categories are; credit risk, liquidity risk, interest rate risk, productivity and profitability, canary and other FPR. Canary ratios are benchmark ratios which…
At their 2014 Leadership Conference on June 18th, CU*Answers recognized Pathways Financial CU, in Columbus, Ohio, as the winner of the 4th annual “Spirit of CU*Answers” award, for their innovative use of collaboration and cooperation. Pathways CEO Mike Shafer accepted the award, explaining to the assembled group of nearly 200 credit union leaders how three…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced at its 2014 Leadership Conference the winners of its 7th Annual Video contests for Best Video Idea, Best 30 Second Spot Idea, and Best Completed Video. The winning contributors, all employees of credit unions on the CU*BASE® core processing platform, each won $1,500 for their credit union.…
CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality in every interaction with both Credit Union employees and members. Amy Gavin, CU*Answers Client Interaction Quality Assurance Coordinator, along with department managers monitor over 200 calls per month. They score each interaction based on professionalism and the client service excellence used…