CU*Answers, a 100% credit union-owned CUSO, hosted their 26th Annual Golf Outing at Saskatoon Golf Course in Alto, MI, on June 22. The event concluded the CUSO’s week long events during the Leadership Conference Week. The conclusion of the week was welcomed with sunshine and warm weather for the clients, owners, vendors, and staff participating…
West Michigan-based cooperative CUSO, CU*Answers, sends out its congratulations to clients Frankenmuth Credit Union, Safe Harbor Credit Union, Alpena Alcona Area Credit Union, and Washtenaw Federal Credit Union who were recently honored at the 2017 MCUL Awards Breakfast held during the Michigan Credit Union League’s Annual Convention and Exposition. The four credit unions are on…
The CU*Answers Conversions Team converted 3,766 members for Plymouth County Teachers Federal Credit Union to the data processor’s CU*BASE® platform on June 10th, 2017. PCT FCU, located in West Wareham, Massachusetts, converted from the CUSA platform. Plymouth County Teachers joins Commonwealth Utilities Employees CU as the first two Massachusetts credit unions to join the CU*Answers…
CU*Answers, a 100% credit union-owned cooperative CUSO, announced that it has extended its employment contract with current CFO, Bob Frizzle, to 2023. Mr. Frizzle, who joined CU*Answers in 1997, has been instrumental in launching major initiatives such as the cuasterisk.com network of CUSOs, as well as the purchase of majority ownership in eDOC Innovations. Under…
CU*Answers, a 100% credit union-owned cooperative CUSO, announced it has launched an extensive series of free webinars to educate clients on its CU*BASE® toolset for data analysis. The 2017 Dashboard Dives weekly series kicked off with a session covering the All Memberships Analysis dashboard on June 1, 2017. There were 60+ credit unions in attendance.…
Members Source Credit Union (Merrillville, IN), Plymouth County Teachers Credit Union (West Wareham, MA), Shelby Community Federal Credit Union (Shelby, MT), and Southern Gas Federal Credit Union (Little Rock, AR) have all signed with CU*Answers for their member check processing. The CU*Answers Item Processing Department was initially formed in 1982 for direct deposit services and…
CU*Answers has added loan payoff quotes given over the phone to provide valuable loan promotional marketing efforts. These payoff requests can be assigned to a credit union employee to follow-up, track the member’s response, include in any loan incentive program and show your membership you have what they need when the need it. These quotes…
CU*Answers continues to add to what members can do on their mobile device in mobile web banking with the aim of giving members a similar feature set to what’s available on the desktop version of It’s Me 247 Online Banking. Members now will be able to enroll in mobile text banking directly from mobile web,…
CU*Answers recognized that credit unions needed a way to branch out from the traditional name-rank-and-serial-number details in the core processing membership files that could log social and life-cycle data to better manage member relationships, as well as interactions with members via automated channels. Thanks to the efforts of the attendees of the CU*Answers Data Boot…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce a new service for newly converted clients called Transition Calls. “Transitioning from in-person support to remote support can have its challenges for a newly converted credit union,” states Laura Welch-Vilker, VP of Client Services and Education. “To overcome these challenges, the CSR/ED team is offering…