On January 22, 2020, CU*Answers held its 8th annual corporate “Continuity Awareness Day”. This all-staff event is an essential component of their business continuity and incident response programs. “This year’s theme is ‘Planning and Responding to Disruptions in a 24/7 Business Environment,’” said Jim Lawrence, Vice President of Business Continuity. “Every planned system maintenance task,…
West Michigan-based cooperative CUSO CU*Answers recently published updated versions of three Exercise for Success booklets. The booklets cover topics related to member service, teller, and loan processes for CU*BASE®. Updated booklets can be downloaded through the CU*Answers Client Services and Education store page. These documents allow the Client Services and Education team to provide additional…
CU*Answers announced that custom requests being submitted and projects being completed by its Developer’s Help Desk (DHD) continue to grow. During the first fiscal quarter of 2020, 88 custom projects were fully completed, which represented nearly 4,300 programming hours. 160 custom project requests were submitted, which represented an increase of 9% from the previous quarter.…
eNotices allow the credit union to send an electronic version of a printed notice to the member. This is a great way to avoid the costly postage associated with sending a notice via regular post and is also a service many members will be glad to have in this age of computer usage. The CU*Answers…
The CU*Answers’ Mobile Technologies Group will have a major focus for 2020 to build the foundation of APIs both within CU*Answers applications and in partnership with external vendor/partner applications. API development for CU*Answers is an important step in revolutionizing the ability to be flexible in providing data in a secure but streamlined manner. Once an…
Analytics Booth, a tool that includes trends, alerts and dashboards that gives credit unions the latest information happening right now, has enjoyed a great increase in subscribers with 72% more subscribers in the last year. CU*Answers continued investment in the Analytics Booth platform now provides accrual applications for loans, savings and certificates to the suite…
CU*Answers continues to put a focus on utilizing tools geared toward monitoring and improving the performance of both its IBM POWER i system and the code written within the programming department. One of the main products, iDoctor for IBM i, is a suite of performance tools that can be used to collect, investigate and analyze performance…
For those credit unions looking to take their business continuity program to the next level, including key vendors and service providers in recovery testing and exercises is a win-win scenario. That was the experience for the team at Alpena Alcona Area Credit Union (located in Alpena, MI) when they partnered with CUSO and core processor,…
This January, the Writing Team at CU*Answers restarted its “Remember This” campaign. This monthly communication is designed to reignite interest in software implemented from prior CU*BASE® releases. CU*BASE, CU*Answers’ core software solution, is updated in two major and several minor releases each year. Because of the breadth of software implemented each year, the Writing Team…
On January 2nd, 2019, West Michigan-based cooperative CUSO CU*Answers announced the extension of the Client Services support hours making it possible to contact a client service representative from as early as 7:30 AM ET until midnight. Prior to the shift change, the Client Services and Education team had a client service representative on call, but…