Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced today that Karl Johnson has been appointed Chief Operating Officer of the multi-owned CUSO. Karl joined eDOC over 20 years ago as an Implementation Specialist and progressed through multiple roles in the CUSO. Since July 2017 he served as Vice President of Client Operations &…
Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced that Joshua Jones has been appointed Chief Technology Officer at the Credit Union Service Organization. Josh has been with the company for more than twenty years previously serving as the Vice President of Research and Development where he led the day-to-day development efforts. Joshua joined…
The CU*Answers SettleMINT EFT Team converted over 750 credit card loans for Limestone Federal Credit Union to CU*BASE online credit card platform. Limestone Federal Credit Union, located in Manistique, MI, brought their credit card portfolio in-house. “One of the best benefits for credit unions moving to the online credit card platform is that their staff…
On December 8, the CU*Answers Imaging Solutions team hosted a “Conversations On…” event to discuss ITM (Interactive Teller Machine) authentication methods. “Conversations On…” is a new way for CU*Answers’ credit unions to interact with the CUSO and their peers. This new series of events hosted by CU*Answers will take traditional focus groups to a whole…
Filer Credit Union has launched a new and improved website, with a focus on user experience. The website features a chat function that allows members to easily get in touch with the credit union, as well as a mobile-friendly design. Rotating banners showcase popular products and services, and featured rates and modern icons make it…
West Michigan-based cooperative CUSO CU*Answers recently celebrated the two-year anniversary of its Innovation Center’s opening. The Innovation Center, located in Las Vegas, Nevada, was opened to provide the core data processer with a base of operations in the western United States. Lorie Morse, Vice President of Integrated Technologies & Innovation Center, moved out to Nevada…
eDOC Innovations, a leading eCommerce CUSO based in Vermont, has experienced tremendous growth brought about by its strategic partnership and focused integration with various cores and loan origination systems (LOS). To date, the CUSO has established partnership relations with at least 10 core processors and multiple LOS and other strategic partners. Several other entities are…
The CU*Answers Conversions team converted 16,578 members for Pheple Federal Credit Union to the data processor’s CU*BASE® platform in November. Pheple Federal Credit Union, located in Greensburg, PA converted from the Fiserv Galaxy platform. In addition, the $116M credit union also belongs to the rkGoBig CUSO.
Xtend, a multi-owned shared resources CUSO has appointed its new board chair, vice chair and secretary/treasurer. The CUSO holds three-year terms for the executive board positions. Chuck Papenfus, CEO of Inland Valley Federal Credit Union (Fontana, CA), was appointed as the new board chair. Michael Abraham, CEO of First Financial Credit Union (Chicago, IL), was…
For one week, from November 6-13, credit unions on the CU*NorthWest and CU*SOUTH core processing CU*BASE platform operated from systems at the secondary data center in Kentwood, MI as part of a robust high-availability (HA) program. On Sunday evening, November 13, recovery teams performed procedures to return core processing to the production data center in…