CU*Answers, the 100% credit union-owned data processing CUSO, is asking their credit unions to provide feedback on how to improve CU*Answers’ value in 2018. “We pull together and disrupt the status quo as a cooperative because that is what cooperatives do,” said Randy Karnes, CEO.

Karnes is challenging credit union management teams to take a look at their invoice from CU*Answers, and come up with ways to merge items together, or see where things should be removed all together. This concept came about during a recent CFO roundtable, where one credit union representative started to inquire about charges they felt should be free to all credit unions as part of the CUSO’s cooperative mission.