On Sunday, March 19, West-Michigan-based CU*Answers officially implemented a brand-new navigation system for its CU*BASE® core processing system. Replacing the current menu-driven design, the new navigation is geared toward the Google generation, for whom searching is the norm. The new CU*BASE home page includes built-in search tools, sort and filter features, and a favorites function that lets each user personalize his or her experience using the software.

“This project is the culmination of several years of design and development, and we couldn’t be happier with how smoothly the implementation has gone, considering this had an immediate impact at every level of the credit union,” said Dawn Moore, CU*Answers Vice President of Product Design. “People are particularly excited about being able to set up their own favorites, and we’re even seeing benefits for our education and support teams,” said Moore. CU*Answers’ extensive library of end-user documentation was updated to reflect the new face of CU*BASE, and the CUSO has been busy recording dozens of training videos that show the new tools in action.