CU*Answers, headquartered in Grand Rapids, MI recently announced the promotion of Marilyn Boyd to Internal Auditor for CU*Answers. “Records and Information Management (RIM) is a vital part of every organization,” said Ms. Boyd. CU*Answers has established an environment in which records management is a normal part of each employee’s day. Given the sensitive nature of the data CU*Answers maintains for its clients, a high priority is placed on securing information and ensuring proper management. Ms. Boyd went on to say, “By leveraging our experience and knowledge to create a reliable RIM program here at CU*Answers we have established an approach that can be replicated by our credit unions.”

A records management program is critical to both the CUSO and its credit union clients. One with accountability, where records are authentic and reliable, and where private and essential information is protected against unauthorized access. CU*Answers assists with records and information management processes that comply with applicable laws and credit union policies. Visit the Records and Information Management page to learn more about how CU*Answers can help you ensure that your organization is compliant with your policies.