CU*Answers, a cooperatively owned CUSO, is investing resources to educate clients not only through training, but also through the documentation and written materials available 24×7. The CUSO recently announced the release of its 2016 Education Catalog, but reminds credit unions of the wealth of printed materials available today:

With the AnswerBook, an online database, thousands of questions and answers about CU*BASE^® are stored. Each time the CU*Answers Client Services and Education team is contacted with a client question about CU*BASE, the question and answer is documented in AnswerBook.

The Building the Factory series provides “do it yourself” instructional information and shows clients how to harness the power of the CU*BASE toolset to conduct marketing and managerial campaigns that will help the credit union increase product sales and maximize their investment. With step-by-step instructions that take clients from launching a campaign to analyzing the results, these guides make it easy to unlock the revenue-generating opportunities within CU*BASE.

In addition to these resources, CU*Answers has written dozens of reference materials, booklets, online banking resources, and special interest publications to ensure that any product or service provided is properly documented and easy to start using.