CU*Answers Network Services, a leading provider of managed network services, today announced that it is launching a new Remote Monitoring and Management (RMM) software solution for managed clients that provides real-time visibility into critical networks, systems and services. The new solution is powered through a partnership with Kaseya, the leading provider of cloud-based IT management software.
The upgraded solution will offer a broader set of features that will allow added visibility into critical areas such as desktop and server security, fully integrated 3rd party patch management, IT automation, asset tracking, mobile device management and real-time monitoring and alerting. The tool’s multi-tenant architecture will also allow greater collaboration in the management of clients networks between the client’s IT support team and CU*Answers.
“We’re really excited about how this new tool set will enhance our capabilities to serve clients,” says Matt Sawtell, AVP of Managed Technology Services. “The investment was timely and we expect it to deepen the value proposition of our Complete Care services, especially in light of the growing focus on cyber security across many of our clients.”
Network Services’ managed network services are independently audited to SSAE 16 standards.