During the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced significant growth across all of its shared resources brands.  The CUSO reported that since the end of February 2013, its Xtension (contact center), SRS (back office support), Member Reach (e-communication), compliance monitoring and loan servicing businesses had all recorded double-digit client growth.

Commenting on those impressive numbers, Xtend President Scott Collins noted that “during the past year our CUSO has been experiencing some of the fastest growth I have seen in our eleven years in business.”  Collins attributes that growth to several factors.  “First and foremost, we have built a very compelling suite of services,” says Collins.  “Most have been designed specifically for mid-market credit unions and include a mix of both revenue-generating and expense-reducing services.  Secondly, we have built a talented staff that is vested in the success of our customer-owners.  And lastly, we operate in cooperative manner just like credit unions.  The fact that they can have an ownership stake in services that they deploy to meet their business plan makes our value proposition even more compelling.”

Xtend reported that it now serves 74 bookkeeping, 40 compliance monitoring, 89 e-communication, and 4 dozen call center clients.