West Michgan-based cooperative CUSO, CU*Answers, announced a new training initiative. In an effort to train new Client Service Team members on supporting TCD’s, the staff at local Grand Valley Co-op grants CU*Answers  team multiple site visits to see first-hand how the physical machines operate.  For newer CSR team members that understand the software side, but haven’t had the experience yet at a client site to see the physical machine in action, this has been invaluable source of training.

The Writing Team at CU*Answer also attended, and took away valuable information to include in our documentation.