When the CU*Answers Management Services (CMS) leadership team was looking to drive attendance for two of its strategic risk management web conferences, it had to look no further than across the hall for a partner’s assistance. The Xtension Call Center – a business unit of Grand Rapids, Michigan-based cooperative CUSO Xtend, Inc. – was engaged…
When the call came in last fall to Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, they were presented with an interesting project – to assist with member support following the liquidation of Spokane, Washington-based The Union Credit Union (TUCU) and subsequent assimilation of its members into Alaska USA FCU (Anchorage, AK) and Numerica…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced recently that it had added three new credit union partners to its list of compliance monitoring clients during the past month. The CUSO began providing support services for Northwest Consumers FCU (Traverse City, MI; $12.5M; 2K members), WV United FCU (Charleston, WV; $23M; 4,400 members)…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, announced that the ninety-four (94) credit unions in its shared branching network have recently implemented new member authentication procedures in an effort to further protect privacy when their members perform transactions at partner branches.
CU*SOUTH has recently announced that Mobile Postal Employees Credit Union of Mobile, Alabama has implemented It’s Me 247 online banking for its membership.
CU*SOUTH’s rapidly-growing Managed Services Collections Division recently announced the promotion of Miss Ashley Beard from Collections Specialist I to Collections Specialist II.