March 2011

  • Ohio Catholic FCU Selects eDocSignature™

    eDOC Innovations has recently announced that Ohio Catholic Federal Credit Union has selected eDOC Innovations’ eDocSignature™ application in connection with ProDOC Packages™ workflow management system to process online transactions for loans and other account documents and applying electronic, remote signatures via the web.

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  • eDOC Suite Bolsters AAC CU’s Compliance

    eDOC Innovations, a CUSO specializing in electronic document management, recently received praise from AAC Credit Union. The Grand Rapid- based credit union currently services over 8,000 members in SouthWest Michigan. AAC signed with eDOC to implement eDOC’s DocLogic™ suite of imaging, automation and capture solutions, which enable the credit union to automate all of the…

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  • eDocument Portal Provides eTax Forms

    eDOC Innovations, a CUSO providing electronic document solutions and services to over 400 credit unions, announced in December 2010 they would once again be offering electronic tax forms to their peers. Credit unions across the country have utilized this service and published these documents to their members via the Member Document Portal, known as 2020eDOC.

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  • CUSO Off to Fast Start

    Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, is off to a fast start to its fiscal year and reports demand for all of its major branded services has exceeded expectation during the first quarter.  The strong quarter follows a records performance in 2010.

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  • Xtension Call Center Helps CU’s Weather Storm

    When the winter weather took a turn for the worse in early February, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, once again sprung into action.  In advance of the well-publicized storms, Xtend’s credit union partners from New York to Texas and just about every Midwest state began lighting up the phone lines to…

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  • Illinois CU Taps Call Center for Conversion Support

    The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner.  Warrenville, IL-based Northstar Credit Union ($77M in assets; 8K members) contracted the CUSO’s Xtension Call Center to assist its staff during the early stages…

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  • CUSO Mortgage Servicing Grows 20% Overnight

    When the SRS back-office support team of Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, was asked two years ago by fellow CUSO CU*Answers, Inc. to build a core competency in mortgage servicing, they anticipated a relatively steady demand for those services based on the success of previous joint efforts between the two CUSOs. …

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