Xtend, Inc., a leading Credit Union Service Organization (CUSO), is proud to announce the promotion of Yovani Huerta to Assistant Manager of Contact Center.

In this new role, Huerta will oversee the daily operations of the Contact Center while supporting strategic initiatives aimed at enhancing service excellence and operational efficiency. A dedicated member of Xtend since 2019, Huerta has consistently demonstrated exceptional leadership, expertise, and a commitment to delivering outstanding member service.

“Yovani has been an integral part of our team, and his leadership has played a key role in our Contact Center’s success,” said Matt DeYoung, Manager of Contact Center at Xtend. “His ability to inspire and drive results makes him the perfect fit for this expanded role. We are excited to see him continue to elevate our operations and strengthen our service to credit unions and their members.”

Huerta expressed enthusiasm for the opportunity, stating, “I’m honored to step into this new position and continue working alongside such a talented team. I look forward to driving innovation, enhancing our service capabilities, and contributing to Xtend’s ongoing success.”

Xtend congratulates Yovani Huerta on this well-earned promotion and looks forward to his continued impact on the Contact Center’s growth and success.

For more information about Xtend and its Contact Center services, visit xtendcu.com.