Xtend Call Center Supports 2 Conversions

Grand Rapids, Michigan – August 2nd, 2011
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed two data processing conversion support projects for credit unions converting to the CU*BASE core system from fellow CUSO CU*Answers, Inc. The projects were executed back-to-back by agents of the Xtension Call Center in support of New York City-based Lower East Side Peoples’ FCU ($28M, approximately 5,400 members) and Cincinnati, Ohio-based Cincinnati Interagency FCU ($21M, approximately 2,900 members).

“These two conversion projects wrapped up a very busy quarter for our Call Center Team,” says Julie Gessner, Manager of Communication Services for the CUSO. “Our partners at CU*Answers are having another stellar year, and we are excited that our call center and back office teams have been able to assist each of these new partners during their data processing upgrade. More often than not, credit unions like Cincinnati Interagency and Lower East Side Peoples’ are seeing the value of having a professional call center handle overflow calls during that first one-to-two week period so that their teams can focus on serving members in the lobby and exploiting new technology. By default they also get to take advantage of the extended hours that our call center is open.”

Xtend President Scott Collins notes, “We take great pride in helping our partners bridge the gap between their old data processing system and CU*BASE. From a CUSO standpoint it is a win-win-win – it exposes the credit union to Xtend as a trusted partner, it allows their staff to focus on executing with a powerful set of new tools, and most of all it makes sure that the member is being effectively served during the transition process. We are thankful to participate in bringing new partners into the network, and look forward to working with these credit unions for many years to come.”