During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core…
On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations…
On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be…
On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the…
On January 16, 2022, CU*Answers coordinated a live test of an in-house credit union’s high availability strategy by conducting a rollover for core processing services from the production data center outside of Portland, Maine, to the secondary data center located more 1,500 miles away in Yankton, South Dakota. Core processing data is replicated in real…
On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked.…
OpsEngine, the operations division of cooperative CUSO CU*Answers, announced that as part of its new vision for the team, two individuals will be moving into new management roles. Jeff Miller is being promoted to AVP of Operations and Business Development, responsible for the oversight and development of the operations management team and strategic planning for…
CU*Answers credit union clients have been taking advantage a great deal on RDC-IQ, the CU*Answers OpsEngine data center’s real-time remote deposit capture posting solution. “We have worked closely with everyone involved to offer a really great entry point,” says Jeff Miller, Ops Engine Business Development Manager. “We are waiving setup fees entirely and giving away…
Late in 2019, the Federal Reserve Bank announced that it would be adding another ACH settlement window. Originally slated for the summer of 2020, the later settlement goes into effect on March 19, 2021. OpsEngine, the CU*Answers data center, began preparing for the new same-day ACH window at the time of the announcement. The CU*Answers…
As a core data processor for nearly 300 credit unions, this time of year is tax processing season at CU*Answers. On the heels of year-end processing, teams begin the carefully planned and orchestrated process of generating the data files necessary to create all of the statements and reports required by the federal government. Coordinating the…