San Angelo, Texas-based 1st Community Federal Credit Union recently selected CU*Answers to serve as a partner for collections work. The $257 million credit union brings the Collections team’s active client list to a record of twenty-two. Collections Manager Jerry Collins noted that while some credit unions are permanent fixtures who have partnered with his team for years, others prefer a ‘repair and return’ policy.
The newly converted credit union to the CU*BASE® core processing platform was looking for more continuity of contact and concentration of services and looked to the CUSO. “During their due diligence, the credit union learned how Lender*VP Collections works with the credit union and within their policies instead of taking over and running things as they choose,” said Collins. “They saw the benefit in choosing a professional and established organization that operates as an extension of the credit union with many customizable choices and not the stereotypical third party.”
To learn more about the collections services offered by CU*Answers, visit their website.