CU*Answers, in its ongoing mission to provide excellence in client education, schedules hundreds of training sessions throughout the year, highlighted by the Education Express program. “Studies have proven that the incentive to learn is at peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker, VP of Clients Services and Education.

In response to the need for education at the right time, the CU*Answers Client Services and Education team identifies topics for the Education Express. Each month a 30-minute segment is offered free of charge via web conference with topics relevant in the industry at the time. A broad range of topics includes regulatory and compliance alerts, sharing best practices for problem solving, software upgrades, and security awareness to list a few.

Lani Lowing, client service representative and education specialist added: “Education is the hallmark of all the partners in the CU*Answers network. Education Express is one avenue of ensuring clients have the tools to operate effectively in their growth as a credit union and financial services provider to their members.”