Now that it has wrapped up assistance with the December 2013 Call Report, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has experienced an increased demand for 5300-related support services.  The service, which is executed by members of the CUSO’s SRS (“Shared Resources and Staff”) business unit, provided assistance for twenty-four credit unions during the recent Call Report cycle, an increase of more than 300% over the same period a year ago.

Xtend President Scott Collins called the growth “significant” and “affirmation that mid-market credit unions would embrace taking even a few hours out of the quarterly reporting process.”  Collins added, “The secret sauce to our Call Report service is really the core data processing software that each of these credit unions utilizes.  The CU*BASE^® software deployed by our partners and fellow CUSOs CU*Answers, CU*Northwest and CU*SOUTH makes our service much more effective.  Since it is part of the core package, the credit unions don’t have to buy anything to implement the software, yet many engage the help our SRS experts because of our experience assisting dozens of their peers.”

Xtend’s service includes an initial configuration project and optional quarterly assistance.  Collins concluded, “Credit unions of all sizes and complexities have engaged our team which tells me we are filling a very important niche for our customer-owners.”