The 2014 Business Plan for Xtend, Inc. was recently approved by the Board of Directors and has been made been made available to owners and potential owners of the Grand Rapids, Michigan-based multi-owned cooperative CUSO.  Xtend President Scott Collins unveiled the plan to not only the nine-member CUSO Board, but also Board Directors of two sister CUSOs – Liberty Lake, Washington-based CU*Northwest, Inc. and Grand Rapids, Michigan-based CU*Answers, Inc. – at an August multi-CUSO strategy conference in Coeur D’Alene, Idaho.  The Xtend 2014 plan titled “Churning, Learning and Earning: Continuing to Deliver on Our Promises to Our Customer-Owners” was approved along with the largest budget in the CUSO’s twelve years in business.

Xtend President Scott Collins noted, “This was the first time we participated in a planning session with the Boards of two of our cuasterisk.com network partners in attendance, and we had three productive days of brainstorming.  CU*Northwest and CU*Answers are not only significant clients of ours, they also co-market our products and services to their credit union customer-owners, so having their leadership teams provide feedback during our strategic planning process was very beneficial.  In return, our leadership team was able to participate in their budget and business plan discussions as network partners and vested users of their core data processing solutions.”

“Our focus in 2014 will be to continue the momentum that we have built over the past several annuals,” continued Collins.  “We expect to continue to effectively manage the churn created by our growing company.  We will have another big year of learning as we expand our breadth, depth and client size.  And we will do so while being stewards of our owners’ investments.”