CU*Answers reported that in its first year running the “Win the Lottery” program over forty employees across cuasterisk.com have participated. An outreach of the CU*Answers Writing team, the program pairs writers with subject matter experts across the network to move knowledge previously in the heads of seasoned employees into shared documentation resources.

Participants in Win the Lottery include employees who work at CUSOs CU*Answers, Xtend, CU*NorthWest and CU*SOUTH. Through their efforts these employees have shared their knowledge through new knowledgebase items, enhanced booklets and help, and in other documentation to add to the depth and breadth of CU*Answers’ shared online resources.

Randy Karnes, CU*Answers CEO, stressed the importance of the program’s efforts to share knowledge online saying, “I cannot stress enough the importance of having a strategic focus on building digital content to win over the growing search generation. Through the Win the Lottery program, we not only build assets to improve customer experience, but we also ensure that staff knowledge is transferred to future employees.”