West Michigan-based data processor CU*Answers is working on revamping its CU*BASE core platform menu system. In place of the traditional menu driven navigation, users will see a single, customizable home page with powerful search capabilities and new ways for organizing tools according to each person’s responsibilities and preferences.

Borrowing techniques from the online tools that staff use in their everyday lives, this new style of navigation means that CU*BASE can help credit union staff find what they need, quickly and intuitively. And it will show you want you can do without overwhelming you with what you can’t, while still nudging you to try new things you should be doing.

The goal of this enhancement to CU*BASE is to better serve the Google generation, for whom searching in the new norm. An “it’s me” focus with more user defined preferences shows the user only what they need, and scales back the number of features a user has to wade through to find what they want. All items to help the credit unions and the staff to be more efficient and effective.