Why would a data processor care about Collections training? CU*Answers, the West Michigan-based cooperative CUSO, has found that training benefits both their clients and the CU*Answers staff. The clients network and learn from each other through mediums such as roundtables, onsite training, and web training, and in turn the CU*Answers staff and programmers learn how to better program their system, CU*BASE^®, to meet the needs of their clients. This includes adjusting for state specific changes or different ways individual Credit Union’s use CU*BASE. Knowing how different clients use the system CU*Answers creates a more user friendly product offering.

However, training goes further. Many clients are not collections savvy and by having a system with links or processes in place even those Credit Unions can undertake Collections without an unjustified fear of FDCPA violations. Furthermore, CU*Answers offers to do Collections as an ancillary service to their core processing service along with bookkeeping, web services, and call center services.