CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, announced during their 2019 Leadership Conference, that they have created a new optional feature their credit union to activate that will allow first-time users of It’s Me 247 online and mobile banking to set up their credentials (self-enroll) without having to publish a standard formula for the member’s initial temporary password.

The new options will be to send an activation code via text message to a phone number already on file for the member, and/or send an activation code via email to an email address already on file. The member will click a new button and choose a delivery method they prefer (text or email, depending on what the credit union allows and what data is already on file for the member). This will prompt a temporary activation code to be sent and the member must enter the code within 24 hours before proceeding through the first-time login process, including setting up a new username (required), password, and security questions, along with other first-time user steps.