CU*Answers creates multi-bill pay vendor option to enable new strategies for credit unions

CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently revamped its bill pay and P2P configuration infrastructure to allow credit unions to support any combination of multiple bill pay and/or P2P vendors for their members. Credit unions thinking of switching to a new vendor or planning a merger on the CU*BASE® core data processing system can now move to a bill pay solution for new enrollees, while at the same time giving existing bill pay members more time to migrate.

“This will have benefits for our credit unions who are just converting to CU*BASE as well,” said Scott Collins, executive vice president of national sales. “Juggling overlapping vendor contracts during a conversion or merger can be stressful. Rather than buying out of a contract, credit unions will now have the option to enable multiple bill pay vendor options, thus allowing members to more smoothly transition, while also letting that contract run its course.”

The new infrastructure also follows up changes made in the CUSO’s 19.05 release that allowed credit unions to begin offering Payveris P2P even if they were using a different provider for bill pay services. With the enhancements in this latest release, credit unions who are using different vendors for bill pay and P2P transfers can now charge different member fees for each service.