CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the second Teller/Member Services Day. The 4-hour training course covers topics including teller processing, member services, and teller balancing research. Twenty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team Lead stated, “This collaborative course between teller and member service is a great opportunity for credit union team members, whether they are a new team member or have been with the credit union for years.”

Lani further elaborated by stating, “Combining these types of topics together offers comprehensive training for both team members new to the credit union or those who need to brush up on their skills.”

Account Executive Monica Boguszewski, trainer of the course, added, “It is great that this course was able to be added to our OnDemand video site for others to view year-round!” Andrea McGrath, Operation Manager at Michigan Legacy Credit Union stated, “I loved the detail in this video and the real-time examples. I run the new hire training program here at Michigan Legacy Credit Union, and this will easily replace half of a day of training for my new hires. Well done!”