With a proven track record, a successful year, and even bigger opportunities on the horizon for 2022, the Collections team, a Lender*VP division, increased its client base again this month. “In addition to this growth, we see imminent opportunities for prospective business partnerships”, noted AVP Jerry Collins. “We are adding staff to allow for training time so that we are seasoned when on boarding new clients and when new opportunities come to fruition. It is important that any new clients know that they can rely on our expertise right away when they sign on with us.”

CU*Answers Collections offers a unique approach to the collections business and does not fit the stereotypical mold. The team is integrated with CU*BASE with customizable options for credit unions that can be deployed easily.

The Lender*VP Collections team serves as a partner for collections for many of the nearly 300 clients using CU*BASE across the country. “Some credit unions are permanent fixtures who have years of partnerships with us while others prefer a ‘repair and return’ policy,” added Collins. “In either case Lender*VP Collections is there to support the clients of this 100% credit union-owned cooperative CUSO. With the signing of this new client, it brings the total active clients to 25. The newest client has over 2,300 members and nearly 25 million dollars in assets.”

This Michigan based credit union was looking for more continuity of contact and concentration of services and looked to the CUSO.  During their due diligence, the credit union learned how Lender*VP Collections works with the credit union and within their policies instead of taking over and running things as they choose. “They saw the benefit in choosing a professional and established organization that operates as an extension of the credit union with many customizable choices and not the stereotypical third party,” continued Collins.