The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that due to their expanding client base, the Client Services and Education Team are adding two new representatives in December.  “As the Client Services and Education Team is the front line of software support for our clients, we are very sensitive to ensuring we have the necessary resources to service our client base” states Laura Welch-Vilker, VP of the Clients Services and Education Team.

Do to the nature of the calls, being on the Client Services and Education Team requires a very in-depth understanding of the software. “Because of this, the Client Services and Education Team is proud of the internal training programs that we have.  We work with our team so they gain expertise in many areas in an effort to propel their careers.  Our Team is not only the front line of support for the software, they also host training sessions throughout the year, are responsible for training our new clients prior to converting to CU*BASE, as well as post conversion support,” states Laura Welch-Vilker, VP of the Client Services and Education Team.