Clients Make Over 500 Searches on CU*BASE Top Ten Questions

CU*Answers announced today the top ten questions most googled by clients about their core processing software CU*BASE.  These questions were searched for in the Answer Book, the CU*Answers knowledgebase, and were ranked according to the number of time clients searched for and viewed an answer.  Over 150 searches were made of the top ten questions alone.  Topping the list, clients were most interested in answers to the following questions: “Does CU*BASE have the ability to tie variable rate loans to an index and have the rate adjust automatically?” (with 68 views), “How can I change a membership designation code on an existing membership” (with 54 views), and “What models of TCDs (Teller Cash Dispensers) are supported by CU*Answers?” (with 52 views).

Based on the analysis, clients were also very interested the handling of charged-off and written-off loans.  The questions “Is there a charge-off routine for loans” and “How does CU*BASE handle written-off/charged-off loans?” also appeared in the top ten list.