CU*Answers, a credit union-owned core processor, is happy to announce it is adding the ability to generate Automated Non-Return notices for joint owners in its upcoming CU*BASE^® 14.2 software release. In the past, CU*BASE only generated an Automated Non-Return (ANR) notice for the primary member. With joint owners sometimes living at a different address, this can mean that the account could have gone negative (even to the point of requiring legal action) without them being notified.

With the 14.2 release, arriving September 14, ANR notices will function more like loan notices with both the member and the joint owner receiving notices. The credit union will even be able to designate at what level the joint owner should be notified—for example, with the first notice or with the second notice.

This improvement was the result of a client submitted Idea Form from within the CU*BASE system.  About 80% of the improvements to the CU*Answers CU*BASE system come from staff of credit unions currently operating on the CU*Answers system.