Community West Credit Union partnered with Xtend to launch a New Member Onboarding Journey. Dana Kapasla, Community West’s Vice President of Marketing, wanted to make sure they were reaching out and supporting their newest members.

Dana said, “Our new member onboarding journey with Xtend helps us connect with new members faster and in more meaningful ways.”

Xtend’s New Member Onboarding Journeys welcomes new members and shares essential information about a credit union’s products and services within the first 90 days of membership.

“It ensures every new member feels welcomed, informed, and confident in using the tools and services that support their financial success,” Dana said. “We look forward to rolling out additional member communications with Xtend to continue enhancing the member experience!”

Xtend works with all our partnered credit unions to ensure our products are unique and reflect the voice and vision of the credit union.

For more information on Xtend’s Recurring Communications services, please visit our website or reach out to the team at communications@xtendcu.com.