Even before all of the details of a potential data breach at a national retailer were known, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, said that its Xtension Call Center had already seen a significant increase in call volumes by concerned members. The CUSO, which handles inbound member service calls for more than…
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added eight credit unions and one CUSO to its growing Xtension Call Center business unit client base. The CUSO reported that the new clients have implemented a combination of inbound and outbound offerings, including inbound member service and lending support…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two new credit unions had come on board as equal owners. The new owners are: Battle Creek, Michigan-based United Educational Credit Union (13,700 members; $114.9M in assets), and Indianapolis, Indiana-based NorthPark Community CU (7,100 members; $60.1M in assets). “We are excited to welcome our…
Xtend, Inc., the eleven year-old Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced today that 2013 fiscal year revenues for the period ending September 30th, 2013 surpassed two million dollars for the first time. The CUSO, which specializes in providing back office, compliance monitoring and contact center services to credit unions and CUSOs across the country,…
Xtend, a Grand Rapids, Michigan-based CUSO and market leader specializing in inbound support, targeted outbound campaign support, and e-communications, announced that it has added HTML email communication to its suite of offerings. The new messages, which were piloted over the past several months by a group of credit unions already utilizing Xtend’s Member Reach service,…
The 2014 Business Plan for Xtend, Inc. was recently approved by the Board of Directors and has been made been made available to owners and potential owners of the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Xtend President Scott Collins unveiled the plan to not only the nine-member CUSO Board, but also Board Directors of two…
Over the past several years, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced a growing demand for its core data processing conversion support services. As its 2013 fiscal year draws to a close on September 30th, the CUSO reports that their teams will have supported more projects during the year than ever…
During its recent Annual Stockholder Meeting, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, distributed vouchers for its various call center services in an effort to drive inbound and outbound activity. The “Xpand with Xtend” vouchers, which waived implementation fees and offered BOGO (buy one, get one) outbound call campaigns, were designed to complement…
Through the first nine months of its fiscal year, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that demand for its shared resources services has resulted in a 10.6% growth over the same period in fiscal 2012. Business units that have experienced year-on-year revenue growth included its SRS Bookkeeping, SRS Mortgage Servicing, Xtension…
At its Annual Stockholder Meeting held June 18th at the J.W. Marriott Hotel in Grand Rapids, Michigan, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, re-elected three Board Directors. Incumbents Glenn Kretchmer, COO of Wyoming, Michigan-based ATL Federal Credit Union, Mark Richter, CEO of Grandville, Michigan-based First United Federal Credit Union, and Kim Wilson,…