In designing a new digital member experience, Meridian Mutual FCU’s objective was to create a website that would address ADA regulations. CUSO Media Services, a CU*SOUTH Managed Service, worked with Meridian Mutual to design a website that features a new streamlined menu system, easy-to-navigate row-based design, and a robust accessibility plug-in that gives existing and…
CU*Answers, the 100% credit union-owned data processing CUSO, rolled out bundled forms for eSigning. Prevously if the loan has multiple forms the member needs to sign remotely, they get multiple emails. Beginning with the 18.07 CU*BASE® release, the eDS package feature will automatically be implemented, allowing credit union staff to group multiple forms in a…
CU*Answers, the 100% credit union-owned data processing CUSO, is introduced the new feature functionality of Virtual Closing Rooms in its online banking product It’s Me 247. Now with the 18.07 CU*BASE® data processing release, credit unions can also send members to the It’s Me 247 Secure Message Center to access the link to sign forms.…
CU*NorthWest, a cooperative data processing CUSO, recognized Metrum Community CU as the 2018 “Spirit of CU*NorthWest Award” winner. The credit union received the award for very actively collaborating to enhance CU*BASE® tools. At time of conversion their team was energized and enthusiastically embraced all the new features, functionality and efficiencies of their new core software.…
Mitek (NASDAQ: MITK, www.miteksystems.com), a global leader in mobile capture and digital identity verification solutions, and eDOC Innovations announced that they are partnering to bring Mitek’s Mobile Deposit® and its advanced risk mitigation features to eDOCMobile RDC. The enhancements to eDOCMobile RDC is in response to growing credit union demand, which over the past year…
As part of their quarterly web-based educational presentations on Business Continuity and Incident Response, CU*Answers has made available a key tool in helping credit unions improve their security measures and incident handling process. During the July presentation on Incident Response Planning, several attendees submitted a request for a digital copy of the featured Post-Incident Assessment…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined plans to communicate to clients a set of necessary upgrades to both the IBM iAccess Installer and LegaSuite. These upgrades are required to maintain ongoing support within the client network. Included in the emails will be AnswerBook links to a complete list of instructions for…
U.P. Connection has selected CU*SOUTH as its new core technology partner and service provider. Based in Omaha, NE, with a branch in Council Bluffs, Iowa, U.P. Connection serves 4,000 members with assets of $35M. “Our problem was that our old core software wasn’t keeping up with the needs of our members,” said CEO Janeane Whitney,…
CU*Answers has announced the availability of the mid-year revision of their business continuity plan. This document is provided to credit unions on the CU*BASE® platform as part of their vendor due diligence process. As a core data processor for a network of over 200 credit unions, CU*Answers takes a proactive approach to updating and publishing…
The CU*Answers Marketing team recently announced that the August Cooperative Campaign has been sent out to participating credit unions. The August campaign features “Reward Yourself” creative to entice members to utilize credit card services and all the member rewards that come with them. With a variety of creative to use, credit unions can market themselves…