CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that San Angelo, Texas-based 1st Community Federal Credit Union became its 136th equal owner on December 31st. By securing an ownership block of shares, 1st Community FCU became the eleventh credit union to become an owner during the 2018 calendar year and the second Texas-based credit union…
Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018. Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions. “We believe that our growing volumes and partner credit union list is a result of…
Liberty Lake-based core data processor, CU*NorthWest, announced that Lighthouse Community Credit Union of Vancouver, WA successfully converted to the CU*BASE® data processing system. The credit union represents 1,800 members and $12.7 million in assets. Lighthouse Community CU was able to offer its members new and improved services through CU*NorthWest including It’s Me 247 Online Banking,…
In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has their first MeridianLink LOS integration with Fox Communities Credit Union. Fox Communities was very active in the creation of this new partnership between CU*Answers and MeridianLink. The integration went live on December 18th and from all reports has been a successful transition.…
Xtend’s Contact Center arm, Xtension, announced that they will begin to offer Xtended Hours to all clients on February 1st, 2019. Xtended Hours will be available as a stand-alone service or in addition to Branch XT inbound services and will allow credit union members additional access to contact center assistance weeknights from 8-11 p.m. ET…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. Lenco Credit Union (7K members, $82.6M assets), based in Adrian, MI, purchased an ownership block of 200 shares to become the CUSO’s 82nd owner. “Lenco has been a client for some time and we are very happy…
A new data warehouse product is on the market from CU*Answers, a 100% credit union-owned data processing CUSO. The product was developed by the Asterisk Intelligence group at CU*Answers as part of a growing suite of data analytics and data warehousing products for credit unions. Product development included a round of collaborative testing by participants…
Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, has recently completed a project for Prospera Credit Union of Appleton, Wisconsin, so that the in-house CU’s daily business cycle would remain active 365 days a year. “In the past, many credit unions have not remained active on Sundays or sometimes, even, Saturdays,” said Jeff Miller, the CU*Answers…