Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been selected by two Florida-based credit unions to provide inbound member support services. Pensacola Government Federal Credit Union (www.pgfcu.com) began directing overflow member support calls to the CUSO’s Xtension Call Center in mid-February, and San Antonio Citizens Federal Credit Union (www.sacfcu.org) will be following suit…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced to its customer-owners that it would be hosting a series of web conferences designed to introduce several new partner offerings to credit unions in the cuasterisk.com network (www.cuasterisk.com). The three partners participating are CU Realty (www.curealty.com), CU Student Choice (www.studentchoice.org) and TRUST for Credit…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, and Site Four, LLC, a Yankton, South Dakota-based CUSO, announced recently that they have partnered together to deploy a new core processing redundancy solution for one of their owning credit unions – Falmouth, Maine-based Cumberland County Federal Credit Union (CCFCU). Upon completion, CCFCU will have a mirrored…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced today that it was delivering 230 Grand Opening Kits to their client credit unions. Each kit includes marketing materials that illustrate the 7 Cooperative Principles that are the foundation and the differentiator of all credit unions. This is the third Grand Opening Kit (GOK) that clients have…
The 100% credit union-owned cooperative CUSO, CU*Answers, reports that their “Live It!” marketing series touting the 7 Cooperative Principles is set to arrive on credit union doorsteps in the next few days. The series kicks off with an overview of the 7 Cooperative Principles and then follows with individual sets of marketing material, each set…
CU*Answers eDocument strategies team manager John Beauchamp recently visited Chiropractic Federal Credit Union in Farmington, MI to assist them with their eDocument strategy planning. As a result, the credit union learned of eDocument tactics that lead to operational efficiencies. They also learned how these efficiencies can subsequently improve member service and even attract new members…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it had implemented a handful of enhancements to its online banking product, It’s Me 247. In January, the CUSO launched a new look and feel to It’s Me 247 giving the popular product modern design and increased functionality. After positive response, CU*Answers improved on the…
Lake State Federal Credit Union, based in Moose Lake, MN, has signed on for CheckLogic Mobile™ and CheckLogic Lite™ from eDOC Innovations. CheckLogic Mobile™ is eDOC’s premiere mobile check deposit platform. With CheckLogic Mobile™ members are able to deposit checks anywhere, anytime with their smartphone. CheckLogic Lite™ is eDOC’s RDC solution for merchants, and members.…
CU*Answers, the West Michigan-based core date processor, indicated that during the month of May they would be performing a lengthy test of its disaster recovery capabilities. Each spring, an intense 60‑hour disaster simulation is performed to test the ability to recover CU*BASE® core-processing systems at an alternate hot site. The 100%-credit union owned CUSO also…
West Michigan-based core data processor, CU*Answers, recently announced that with its 12.4 software release for the CU*BASE core platform it has added two new speed sequences allowing power users to more quickly access frequently used functions. The new speed sequences include a shortcut to update a member transaction description and to run an on demand…