As part of their Business Continuity program, CU*Answers performs regular failover and recovery tests for critical core-processing components. During the week of August 13, 2018, recovery teams completed an exercise to restore the Electronic Check Processing (ECP) server environment and perform critical business operations from an alternate facility for the purpose of validating procedures and…
The Lender*VP Collections team at CU*Answers announced that it has added Cornerstone Community Credit Union as its 20th client. The $21 million, Des Moines, Iowa credit union chose the CU*Answers team to help them consistently work on their delinquent portfolio. “Cornerstone Community was in the process of re-staffing their lending team and realized that we…
CU*Answers, the 100% credit union-owned data processing CUSO, recently outlined plans to update how communications for CU*BASE GOLD releases will be handled. Starting with the 17.03 Release to CU*BASE in March of 2017, the Writing Team began formatting all known issues with new CU*BASE releases into a single alert to avoid confusion for clients and…
CU*Answers, a 100% credit union-owned cooperative CUSO, announced the introduction of Project Team Communication and Coordination Services, a new offering available to all credit unions designed to help busy project managers with the difficult task of project administration. The service, led by industry veteran Alycia Meyers, will assist credit unions in the organizational tracking of…
CU*SOUTH, a credit union service organization, announced that the CU-owned CUSO has closed its conversion calendar for 2018 with a record-setting thirteen core conversions. “More and more credit unions are opting for the agility and security of a cloud-based core platform,” said Starla Honea, VP of operations at CU*SOUTH. “They’re leaving the old legacy systems…
CU*Answers, the 100% credit union-owned CUSO, located in Grand Rapids, MI, will once again return as an exhibitor to the Iowa Credit Union League’s 88th Annual Convention held September 19-21th at the Coralville Marriott Hotel & Conference Center in Coralville, IA. CU*Answers wants to reach out to all Iowa credit unions attending and invite them…
CU*Answers is returning as an exhibitor to the Indiana Credit Union League 84th Annual Meeting & Convention held October 10-12th at the JW Marriott Indianapolis in Indianapolis, IN. CU*Answers wants to reach out to all Indiana credit unions attending and invite them to stop by their table and learn more about their CUSO. CU*Answers hopes…
Gulf Trust CU has joined the CU*SOUTH CUSO network for CU*BASE® core data processing. Gulf Trust serves over 4100 members in Pascagoula, MS – located on the scenic Gulf Coast. The CU had a problem with the limitations of their old core provider. “After reviewing four core processors, it was quite apparent to us within…
In designing a new digital member experience, Meridian Mutual FCU’s objective was to create a website that would address ADA regulations. CUSO Media Services, a CU*SOUTH Managed Service, worked with Meridian Mutual to design a website that features a new streamlined menu system, easy-to-navigate row-based design, and a robust accessibility plug-in that gives existing and…
CU*Answers, the 100% credit union-owned data processing CUSO, rolled out bundled forms for eSigning. Prevously if the loan has multiple forms the member needs to sign remotely, they get multiple emails. Beginning with the 18.07 CU*BASE® release, the eDS package feature will automatically be implemented, allowing credit union staff to group multiple forms in a…