AuditLink, the audit and compliance division of CU*Answers, has seen continued growth in its Daily Log Management services. Daily Log Management includes monitoring of BSA, suspicious activity, OFAC scans, employee accounts, wire transfers, dormancy, teller transactions, and file maintenance reviews. Jim Vilker, VP of Professional Services and division leader said, “this is all about our…
CU*Answers has officially opened the nomination process for its 2019 Annual Stockholder Election, that will occur on Wednesday, June 19th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its Board of Directors. The meeting will take place at the JW Marriott in Grand Rapids,…
CU*Answers recently announced that it would be attending career fairs at Grand Valley State University on February 21st and Davenport University on March 14th. Representatives from CU*Answers will be attending these events to speak with individuals regarding current opportunities at CU*Answers. Positions highlighted during these events include: junior editor & journalist, customer service, IT help…
The Client Services and Education team of CU*Answers has assisted the students of First Miami University Student Federal Credit Union as they prepare for their conversion to CU*BASE®. First Miami University Student FCU is one of three federally chartered, student-run credit unions in the nation. Client Services offers a variety of web conferences, classroom training…
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that as of December 2018, the Client Services and Education team added another client services representative to the team. Laura Welch-Vilker, VP of Client Services and Education said: “Raquel Soyka has an extensive background in customer service, and we are thrilled to have her join the…
This week CU*Answers launched a development project that will add a new private communications channel where members using the It’s Me 247 online and mobile banking platforms will be able to send secure messages directly to the credit union via the CU*BASE® core processing platform. CUs can respond to messages directly through the core, with…
CU*Answers announced that it is now working with 15 chartering efforts, underway in multiple states, that have requested support from the cooperative CUSO and its de novo scholarship program. The program provides a 2-year waiver of all core processing fees, and includes CU*Answers’ home banking solution, It’s Me 247, and full-service mobile banking platform. “In…
The Organizational Resource Development (ORD) team of CU*Answers has begun the process of converting HR-related onboarding paper documents to an electronic format. With the help of eDOC Innovations’ eDOCSignature application, the ORD team is now able to send documents to all new employees electronically and receive their completed forms back prior to their start. Not…
On January 23, 2019, CU*Answers held its 7th annual corporate “Continuity Awareness Day”. This annual event is an essential component of their business continuity and incident response awareness program. “Launching our awareness campaign each January sets the tone for the remainder of the year,” said Jim Lawrence, vice president of Business Continuity. “It sends the…
The CU*Answers Client Services and Education team recently announced extended call support hours for clients. As of Wednesday, January 2nd, CU*Answers extended call coverage from 6pm ET to midnight. These new hours allow the CUSO to provide additional support to all client credit unions west of the eastern time zone, including clients in Hawaii. Laura…