First Class Community Credit Union, in Des Moines, Iowa, recently launched a new website. The new design is responsive and has many great features such as featured rates, an alert bar, events calendar, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, attended the Mountain West Credit Union Association annual meeting for the first time in late April. The event, which was held in Scottsdale, Arizona, provided an excellent backdrop to network with credit union leaders. Scott Collins, EVP of National Sales and Marketplace Relationships for the CUSO said: “We…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, kicked off the final phase in the planning process for deploying new IBM server technology this summer. The servers, which will be driven by IBM’s newest chip technology – POWER9 – will be deployed in the CUSO’s Kentwood, Michigan production facility and its Yankton, South Dakota business continuity…
On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in…
CU*Answers, the cooperative CUSO and core data processor, announced that it has promoted two team members to serve as vice presidents of the Mobile Technologies Group (MTG). Ken Vaughn will become VP of MTG Product Design & Business Development and Kristian Daniel VP of MTG Sales & Business Development. As vice president, Vaughn will continue…
AuditLink, the audit and compliance division of CU*Answers, announced in February that Marvin Johnson, AuditLink assistant manager, renewed his Certified Fraud Examiner (CFE) designation. The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and provider of anti-fraud training and education. Fraud risk tends to draw more attention when large cases are…
As a CUSO serving over 265 credit unions nationwide, CU*Answers continually seeks ways to leverage the combined experience and expertise of each participant for the benefit of the network. This applies not only to operations and administration, but especially in the area of technology. “Intelligence sharing is instrumental in the fight to defend against cyber…
Each year CU*Answers, the 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially opened voting for the 2019 election that will occur on Wednesday, June 19th. The meeting will take place at the JW Marriott in Grand Rapids, Michigan in…
The CU*Answers Conversions team converted over 27,500 members for River Valley Credit Union to the data processor’s CU*BASE® platform in April. River Valley CU, located in Dayton, OH converted from the Fiserv DNA platform. The $339M credit union represents the 21st Ohio credit union to join the CU*Answers family.
During a presentation at its annual CFO Focus Group meeting on April 11th, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, celebrated the positive impact of a pricing rollback for its customers and owners at the beginning of 2019. The presentation, which was co-facilitated by CEO Randy Karnes and CFO Bob Frizzle, highlighted the fact that…