Grand Rapids, Michigan-based cooperate CUSO, CU*Answers, has enhanced the joint owner verification in its web-based Membership Application Process. This enhancement was first suggested during the 2018 Building Solutions in a Cooperative Boot Camp. Since then, CU*Answers laid the framework to allow the collection of joint owner data as part of the Membership Application Process (MAP)…
Cooperative CUSO CU*Answers announced that its version 4.0 mobile app launched on Monday, December 2nd, and is the first release with full iPad and Android tablet support and optimization. Mobile 4.0 features the ability to link from homepage advertisements, a new native message center, credit score displays, branch information updates, and more. CU*Answers will be hosting…
Here comes another Learning Café session from CU*Answers! Join Kristian Daniel, vice president of Mobile Technologies Group, sales & business development, on Wednesday, December 11, from 2:00pm – 3:00PM ET, as he discusses how credit unions can create custom online forms to gather requests at the credit union. Kristian will cover topics including opportunities for…
The CU*Answers Conversions team converted over 7,200 members for Empire ONE Federal Credit Union to the data processor’s CU*BASE® platform in November. Empire ONE FCU, located in Buffalo, NY, converted from the Fiserv Portico platform. The $74M credit union represents the 7th New York credit union to join the CU*Answers family.
CU*Answers, the 100% credit union-owned CUSO, participates each year as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Michigan. Toys for Tots is a volunteer-based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide and distribute them to area children.…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that as of November 2019, the Client Services and Education Team has added another client services representative to team. Laura Welch-Vilker, VP of Client Services and Education said: “Adam Wills joins us with a background as a client services representative in the technology industry. We…
The Client Services and Education Team of CU*Answers launched their online store platform in 2017 starting with only seven product offerings. Since 2017, the team has added over twenty-five additional products, most of which are available at no additional cost to the credit union. Kasey Hawkins, Assistant Manager of Client Services and Education, said: “The…
The Organizational Resources Development (ORD) team at CU*Answers is preparing for the newest set of employees that will attend the newly branded “Leadership Core Skills Series” classes beginning January 21, 2020. After a successful pilot program in 2018-19, the team will welcome 30 employees to a 10-session series of weekly classes, each designed to help…
CU*Answers announced that the volume of custom programming projects submitted through its Developer’s Help Desk (DHD) is steadily increasing. For its recently completed 2019 fiscal year, the team announced that 272 custom programming projects were fully completed, which represented nearly 19,000 programming hours. The volume of custom project requests received also increased by over 15%…
AuditLink, the audit and compliance division of CU*Answers, expanded on its robust anti-money laundering software with the fall release of the core data processing system CU*BASE. “We wanted to solve an age-old problem that most AML software providers have been unable to solve for years,” said Jim Vilker, VP and leader of AuditLink. “That problem…