The Client Services and Education Team of CU*Answers launched their online store platform in 2017 starting with only seven product offerings. Since 2017, the team has added over twenty-five additional products, most of which are available at no additional cost to the credit union. Kasey Hawkins, Assistant Manager of Client Services and Education, said: “The…
The Organizational Resources Development (ORD) team at CU*Answers is preparing for the newest set of employees that will attend the newly branded “Leadership Core Skills Series” classes beginning January 21, 2020. After a successful pilot program in 2018-19, the team will welcome 30 employees to a 10-session series of weekly classes, each designed to help…
CU*Answers announced that the volume of custom programming projects submitted through its Developer’s Help Desk (DHD) is steadily increasing. For its recently completed 2019 fiscal year, the team announced that 272 custom programming projects were fully completed, which represented nearly 19,000 programming hours. The volume of custom project requests received also increased by over 15%…
AuditLink, the audit and compliance division of CU*Answers, expanded on its robust anti-money laundering software with the fall release of the core data processing system CU*BASE. “We wanted to solve an age-old problem that most AML software providers have been unable to solve for years,” said Jim Vilker, VP and leader of AuditLink. “That problem…
CU*Answers, a 100% credit union-owned CUSO, held their annual CEO Strategies conference November 11-15, 2019, in Grand Rapids, Michigan. CEOs from 50 credit unions and CUSOs from across the country gathered for four days of collaboration, learning, and direct peer interactions aimed specifically at credit union CEOs. The events kicked off on Monday with a…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the 2020 Education Catalog is complete and is being mailed to their clients this week. CU*Answers works to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that as of November 2019, the Client Services and Education Team has added another client services representative to team. Laura Welch-Vilker, VP of Client Services and Education said, “Alexandria Timm joins us with a background in customer service and over a year’s worth of hands-on CU*BASE experience.…
In addition to supporting automated consumer loan skip pay programs with monthly payment frequencies, CU*Answers now supports automated skip pay programs for loans with weekly and bi-weekly payment frequencies. Credit unions will be able to offer this popular program to more members and the timing is perfect! Skip pay programs are commonly offered by financial…
CU*Answers and iPay have partnered to provide an integrated online banking bill pay experience to client credit unions and their members. Previously accessed through a single sign on connection, this new native integration now allows members to easily enroll online and perform a variety of services, including adding payees, viewing bills electronically (from participating vendors),…
CU*Answers announced its Developer’s Help Desk (DHD) volumes are growing as the number of custom projects being completed and project requests submitted continues to escalate. During the fourth fiscal quarter of 2019, 82 custom projects were fully completed, which represented nearly 3,000 programming hours. Additionally, 129 custom project requests were submitted, which represented an increase…