CU*Answers recently announced the release of the 2021 revision of their Business Continuity Plan (BCP). Updated every six months and approved by the Board of Directors annually, this document is published for review by credit unions on the CU*BASE platform as part of their vendor management program. As a core data processor for a network
CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead, said, “I am happy to announce that the first
CU*Answers announced its Developer’s Help Desk (DHD) volumes are expanding as the number of custom projects being completed and project requests submitted continues to grow. During its first fiscal quarter of 2021, 64 custom projects were fully completed, which included nearly 3,900 programming hours. Additionally, 112 custom project requests were submitted, which resulted in 96
The Organizational Resource Development (ORD) Team of CU*Answers has successfully enhanced its HRIS by implementing a new benefit solution. In December 2020, the ORD Team completed the benefit implementation onto the Paylocity platform. This implementation allows for a fully integrated experience between the organization’s payroll and benefit platforms. The 2021 benefit open enrollment process was
The Las Vegas office is officially open and is ready to work but who will be working in this office? CU*Answers has four departments at this new location: Programming, Client Services & Education, Sales, and LenderVP. To build bench strength and help establish culture and operations, CU*Answers has transferred five employees from its Grand Rapids
CU*Answers announced that it will be rebranding its business online banking product, formerly referred to as “It’s My Biz 247,” as BizLink 247 Online Banking for Business. This move is intended not only to clarify the CUSO’s brands for the credit union business member audience, but also to make way for the introduction of additional
AdvantageCIO, a division of CU*Answers, is pleased to announce it has launched a new remote access security assessment service to address the challenges and concerns of operating with a remote workforce. The service takes a balanced approach by reviewing existing credit union access policies along with technology, administrative, and physical controls. It then makes specific
On January 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Taylor, MI as part of the training and testing program for the Incident Response Plan. Participants began with an overview of Incident Response and the similarities to Business Continuity Planning. From there the exercise shifted to a walk-through of the Incident
Credit unions on the cuasterisk.com network now have the ability to cut the middleman out of the lending process. Who is the middleman you might ask? It’s the application and underwriting process. Imagine credit union members being able to open a new loan with the click of a button. That is what CU*Answers has launched
As a core data processor for nearly 300 credit unions, this time of year is tax processing season at CU*Answers. On the heels of year-end processing, teams begin the carefully planned and orchestrated process of generating the data files necessary to create all of the statements and reports required by the federal government. Coordinating the