Located in Rockford, Michigan, Rogue River Community Credit Union and Newaygo County Service Employees Credit Union recently combined their organizations to form Compass Credit Union. As part of their business merger, the two organizations completed a complex network merger with assistance from the CU*Answers Network Services team. This upgrade will help the newly-formed Compass Credit…
CU*Answers, the 100% credit-union owned cooperative CUSO, held its first Collections Roundtable event of the year on February 13th. Due to high demand, the event was held at CU*Answers’ main offices in Grand Rapids as well as being available to attend online via web conference. The event was split into two sessions to accommodate attendees.…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next Get Connected series with Jim Vilker, VP of Professional Services. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions will introduce participants to CU*Answers Management Services and the value each service…
On Monday, February 15, CU*Answers Records Management Services held two education courses for all client credit union personnel and leaders. The first, an overview of records and information management, covered implementing a records and information management (RIM) program. The course illustrated how RIM helps credit unions manage their data in a way that meets their…
Participants of CU*Answers’ Data Boot Camp benefited from an early look at several data management projects at the company. The 100% credit union-owned data processing CUSO is developing a native data warehouse solution, and SnapShot, a data set that fully mirrors the processing environment of their CU*BASE® core system captured at the exact moment the…
Starting Thursday, February 1, credit unions who purchased the CU*Answers Cooperative Campaign (individually or as a whole year) launched the second of twelve creative campaigns. February’s campaign features a Refer a Friend incentive that the credit unions can link to a page of their choice. Banners included in the monthly campaign are sized for website,…
The Lender*VP Forms team announced that it will review and consult with credit unions on their forms to see if there’s any way to make them more efficient. The goal is to pull in or pre-populate as much information from the system as possible, to keep the amount of manual entry on the end-user as…
Asterisk Intelligence, a division of CU*Answers focused on data analytics, is beginning a new, free webinar series, Data Watch. This new series will spotlight recent data trends or insights seen by Asterisk Intelligence as they work with credit unions. The first session will be February 16, 2018 from 2:30pm – 3:00pm EST, with following session…
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that the custom training offering released in 2015 has now been deployed to eleven of their clients. “The CU*BASE Custom Training Edition (CTE) is a copy of the credit union’s live data, copied over to a training environment,” said Laura Welch-Vilker, VP of Client Services &…
West-Michigan based cooperative CUSO, CU*Answers, announced that it is continuing to test its remote support capabilities with the addition of another team member. VP of Client Services & Education Laura Welch-Vilker said: “Currently we have one individual working out of Muskegon, and now we have another team member working out of Florida. CU*Answers has worked…