CU*Answers is enhancing the ability to quote loan payoffs. Currently tellers and member service representatives need to use Phone Operator when a member wants a payoff statement. Since Phone Op is intended for call center staff who have posting privileges, the CUSO created a new Loan Payoff Estimator which can be assigned to MSRs or loan officers who just need to be able to produce payoff statements for members. All the loan payoff features, such as the printing of the correct loan payoff form (if configured) and calculation of finance charges, fines, and interest due (depending on the type of loan) will be included in the payoff calculation.